16 February 2009


Neal Leininger

Neal Leininger
Senior Consultant
Veris Associates, Inc.

You may have seen the posting last week about Google taking on Electricity monitoring: LINK

Personally I think it's a great idea, it takes away the ambiguity of how the utility companies are charging for services at a granular level, and enables transparency for the consumer.

It also spurs the discussion around metrics, without metrics how do you know any given service is performing as advertised, under-performing, or over-performing?

Granted, overcapacity is rarely an issue in the world of IT Service Management, but in practice it can be a goal for success.

There's the old adage of "If you don't measure it, it won't be done."

What are your thoughts around metrics? What are the Key Performance Indicators for your organization? How where they determined? How have they changed your day-to-day tasks?

Comment below or visit us on LinkedIn
you can also find me directly for feedback at : http://www.linkedin.com/in/neall

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