Post Implementation Review

	Neal Leininger Senior Consultant Veris Associates, Inc.

We've talked about metrics, and the way they drive continual improvement plans, another crucial component of the improvement process is the Post Implementation Review.

This is where all the players assemble, and review, for better or worse; what went well and what went wrong.

In the world of ITSM this is triggered by the Change Manager, after a change has been documented and completed, the Change Manager ensures that a Post Implementation Review is completed.

Enclosed is a "mashup" of the US Airlines Hudson Crash, if you thought the accounts were harrowing, wait until you see what happened in realtime.

Crash Simulator

Credit to Gizmodo


Copyright (c) Veris Associates, Inc. Unauthorized use is strictly prohibited. Comments contents are the opinions of the person posting the comment (commenter) and not necessarily those or endorsed by Veris Associates, Inc. Veris Associates, Inc. reserves the right to remove any and all comments it wishes without any recourse of the commenter. Decision of Veris Associates, Inc. is final.

Butterflies

	Neal Leininger Senior Consultant Veris Associates, Inc.

As we begin looking ahead to Springtime and the changes ahead, it's important that we plan for the future.

In previous posts I've mentioned that I enjoy Gardening, and it is the planning phase that will largely account for whether my garden is a success or a failure.

Although it's nice to sit outside and watch the butterflies, due diligence and proper planning are a neccessity.

Below is a clip from AIG that I feel points out the irony quite well.



Copyright (c) Veris Associates, Inc. Unauthorized use is strictly prohibited. Comments contents are the opinions of the person posting the comment (commenter) and not necessarily those or endorsed by Veris Associates, Inc. Veris Associates, Inc. reserves the right to remove any and all comments it wishes without any recourse of the commenter. Decision of Veris Associates, Inc. is final.

Shuttle Launch Perspective

	Neal Leininger Senior Consultant Veris Associates, Inc.

In Project Management, perspective is everything.


When an event occurs, on the surface it may appear to be a "deal breaker" or something that will drastically change the quality of the product to be delivered.



It's at times like that, an overall perspective can turn that issue into an advantage.



Speaking of perspective, these folks decided they weren't content watching the space shuttle launch from the ground, so what does one do in this situation?



Jump out of an airplane and video tape it.

Never forget to look for other people's perspective too, sometimes it takes a truly radical independent consultant to help develop a fresh perspective!



Like Veris.





Copyright (c) Veris Associates, Inc. Unauthorized use is strictly prohibited. Comments contents are the opinions of the person posting the comment (commenter) and not necessarily those or endorsed by Veris Associates, Inc. Veris Associates, Inc. reserves the right to remove any and all comments it wishes without any recourse of the commenter. Decision of Veris Associates, Inc. is final.